Privacy Policy

Last updated: Thursday 29th October 2026

1. Who we are

Prism provides personal branding, employer branding, content creation and social media management services.

Prism is the trading name of Prism, based in Jersey.

For the activities described in this policy, we are the controller of your personal information. This means we decide why and how it is used.

You can contact us at:

Email: hello@theprism.je

2. What this policy covers

This policy explains how we handle personal information when you visit our website, enquire about our services or communicate with us.

If you become a client, we will provide any additional privacy information relevant to delivering your services. Where we handle personal information on a client’s behalf, our responsibilities will also be governed by our agreement with that client.

3. Information we collect

Depending on how you interact with us, we may collect:

Your name and email address.
Your business name, role and contact details, if you provide them.
The services you are interested in.
Information you include in an enquiry or subsequent correspondence.
Technical information collected through our website, such as your IP address, browser, device and security logs.
Your marketing preferences and consent records, if you subscribe to updates.

We usually receive information directly from you. Technical information may be collected automatically through our website provider.

Please avoid including sensitive personal information or confidential information about other people in the enquiry form.

4. Why we use your information

Purpose

Responding to enquiries and discussing our services

Taking steps you request before entering a contract directly with you

Maintaining website security and preventing misuse

Meeting applicable legal or regulatory requirements

Establishing, exercising or defending legal claims

Sending optional newsletters or marketing updates, where you have subscribed

Lawful Basis

Our legitimate interests in communicating with prospective clients and responding to requests.

Taking steps at your request before entering a contract.

Our legitimate interests in protecting our website, business and visitors.

Compliance with a legal obligation.

Our legitimate interests in protecting our legal rights.

Your consent.

Where we rely on legitimate interests, we consider the impact on your rights and interests.

You do not have to send us an enquiry. However, without sufficient contact details and information about your request, we may be unable to respond.

5. Marketing

Submitting an enquiry does not automatically subscribe you to marketing.

If you separately subscribe to our updates, we will use your information for the communications described when you sign up. You can withdraw your consent at any time using the unsubscribe option in our emails or by contacting us.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

6. Who receives your information

We use service providers to help operate our business. These include:

Wix, which provides our website and website forms.
Google Workspace, which provides our business email.
Professional advisers, where necessary.
Authorities or other recipients where disclosure is required by law or necessary to establish, exercise or defend legal claims.

We share only information needed for the relevant purpose. We do not sell your personal information.

7. Information processed outside Jersey

Using online services can involve personal information being processed outside Jersey.

Wix operates internationally, including through facilities and providers in Israel, Ireland and the United States. The locations relevant to your information depend on the services used.

You can contact us for further information about the safeguards applicable to your information.

8. How long we keep information

We retain personal information only for as long as needed for the purpose for which it was collected.

Enquiries that do not become client relationships: 6 months after our last meaningful contact.
Client correspondence and records: in accordance with the retention information provided when you become a client and applicable legal requirements.
Marketing subscriptions: until you unsubscribe or we close or review an inactive mailing list.
Unsubscribe records: we may retain a minimal record to ensure we respect your preferences.

We may retain relevant information for longer where necessary to meet a legal obligation or address an ongoing dispute.

Information is then deleted or anonymised as appropriate.

9. Cookies and similar technologies

Our website uses cookies and similar technologies.

10. Keeping information secure

We use appropriate technical and organisational measures to protect personal information, including limiting access to those who need it.

No online service can be guaranteed completely secure. Please do not send passwords or highly sensitive information through our enquiry form.

11. Your rights

Depending on the circumstances, you may have rights to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion or restriction of its use.
Object to processing, including direct marketing.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.

These rights are subject to the conditions and exceptions in applicable law.

To make a request, contact hello@theprism.je. We may need to verify your identity before responding.

12. Complaints

Please contact us if you have concerns about how we handle your information.

You can also complain directly to the Jersey Office of the Information Commissioner, without contacting us first:

Website: https://www.jerseyoic.org
Email: enquiries@jerseyoic.org
Telephone: +44 (0)1534 716530

13. Changes to this policy

We may update this policy as our business or services change. The latest version will appear on this page with its publication date. Where required, we will bring significant changes to your attention.